Frequently Asked Questions



General FAQs

There is no charge when using your Community 1st Bank Las Vegas ATM/Visa Debit Card at any of the ATMs listed on our Hours and Locations page.

(A fee may be imposed at other ATM locations.)

For a complete list and map of our branches, please see our Hours and Locations page.

E-statements are available to view through your Online Banking account. To request a paper statement, you can call (505) 425-7584 or visit one of our branches. There may be a fee associated with each re-printed statement.

Mobile Banking FAQs

Mobile Banking allows the use of a downloadable Mobile Banking Application as well as the use of a mobile device web browser which supports WAP security.

No, you must first enable your Online Banking service before using Community 1st Bank’s Mobile Banking service.

Community 1st Bank does not charge for our Mobile Banking service. However, most wireless carriers charge for data usage on their devices. Please check with your wireless carrier for additional information.

During normal banking hours, (8:00 a.m. 5:00 p.m. Monday-Friday excluding all Federal Holidays) please call (505) 425-7584 or toll free at 1-888-425-7584 to contact an Online Banking representative, and you will be given a temporary password. You will then need to login to your Online Banking using an internet browser to create a new permanent password. Once you have successfully created a new permanent password, you can login using your mobile device with the new permanent password.

No. You must first login to your Online Banking account by using a PC or compatible internet browser. You will then need to use your temporary password and follow the prompts to create a new permanent password.

You can download our Mobile Banking App by visiting the App Store or Google Play and doing a search for Community 1st Bank Las Vegas. You can then follow the instructions to download the application.

Alternatively, you can download the Mobile Banking Application by clicking one of the links below:
(Please click the link that corresponds to your device)


Get it on Google Play   Download on the App Store


If you need further assistance or technical support, please contact us at (505) 425-7584 or toll free at 1-888-425-7584 and ask for an Online Banking representative.

Text Banking FAQs

Text Banking allows you to review transaction history and acquire account balances via text. After enrolling through your Online Banking account, simply send a text message to 89549 to request your account information.

To utilize Community 1st Bank’s Text Banking you must first be enrolled in Online Banking. To enroll in Online Banking please contact one of our New Accounts Representatives, or give us a call at (505) 425-7584 or toll free at 1-888-425-7584 and ask for an Online Banking Representative.

After enrolling in Online Banking, you may enroll yourself in Text Banking by selecting the “Options” tab in your Online Banking portal and then selecting, “Mobile SettingsText Mobile Settings”. If you need assistance or have any questions regarding this service, please contact us at (505) 425-7584 or toll free at 1-888-425-7584 and ask for an Online Banking Representative.

After enrollment, texting the following commands to 89549 will produce the following results:


Command Result

BAL

All Enrolled Account(s) Balances

BAL Mobile Short Name

Gives Balance for Requested Account

HIST

All Accounts Recent Activity

HIST Mobile Short Name

Gives Recent Activity for Specified Account

HELP

Gives a List of "Text Banking Commands"

STOP

Cancel Text Banking Service

*Message and data rates may apply. To stop utilizing our Text Banking service, text STOP to 89549. To get help with Text Banking, text HELP to 89549.