Pandemic Updates

Information on this page is used to keep our customers as well as the communities of Las Vegas & Mora updated on the Bank’s Pandemic Plan:

(Last Updated 06/06/2020)
↓ Updated 06/06/2020
President's Message

We have been busy making sure Community 1st Bank infrastructure has been modified to ensure safer practices. Banking, serving customers, and (more importantly) getting the work done has become more complicated than ever before. As we all face new struggles, looking for wisdom from the past to help the present, our employees have risen to the challenge from the first day, as our job and our work simply changed under our feet. There is no doubt that this period will be referred to for the rest of our lifetimes. We miss your smile, but please know practicing social distancing is critical.

I’m sure you are all wondering when we are going to open our lobbies. Management discusses this just about every other day. We continue to monitor the ongoing COVID-19 situation in Las Vegas and the State of New Mexico. We are working diligently in taking the right measures to keep both our employees and our customers safe. We will be installing plexiglass barriers for the desks, revising spacing issues to accommodate social distancing in lobbies and offices, and are making sure that our sanitizing procedures are in place. We are in no hurry to open the lobby and will take this slow and do not have a definite date. We are still taking appointments, and we still have a full functioning Bank with all services available. If you feel you need to come in to the lobby and talk to your Banker, please feel free to call us and make an appointment. We are delighted that we are able to offer you Mobile Banking. If you need assistance with Mobile Banking, please feel free to give as a call. You will be greeted with a person answering the phone, not a machine. I believe that as we continue to do our part, we will become stronger!

Be safe, stay kind, this too shall pass.

Yvette Williams

“If you only carry one thing throughout your entire life, let it be hope. Let it be hope that better things are always ahead. Let it be hope that you can get through even the toughest of times. Let it be hope that you are stronger than any challenge that comes your way. Let it be hope that you are exactly where you are meant to be right now, and that you are on the path to where you are meant to be… Because during these times, hope will be the very thing that carries you through.” – Nikki Banas

↓ Updated 05/01/2020

Community 1st Bank Las Vegas continues to monitor the COVID-19 pandemic and in response to State guidance, the Bank will be extending its Pandemic Response hours until May 31st.

For a full list of our current Hours & Locations, please visit our hours and locations page.

If you would like more information regarding the new stay-home order, please visit the New Mexico Department of Health's website.

If you are interested in learning more about how you can continue to protect yourself during this time, the CDC has also listed various articles regarding the following categories:

If you are looking for more information regarding the Federal Government’s Economic Impact Payment, you can access the services on their Home Page, or by visiting some of the category links below:

Community 1st Bank Las Vegas will continue to monitor the COVID-19 situation and provide updates on this page. While there is still uncertainty of the pandemic, the Bank will continue to operate in a heightened state. Therefore, we would like to thank our customers and members of the community for your due diligence against COVID-19 and your patience, as we weather this event together.

↓ Updated 04/16/2020

Coronavirus Economic Impact Payment:

To help millions of people, the Federal Government will be providing an Economic Impact Payment or stimulus payment for the majority of households in the United States. In most cases, your payment will be deposited in the same account as your 2018 and 2019 tax refund. With this in mind, many of our customers will see a stimulus payment automatically placed into their accounts starting April 15th. Customers that did not have their tax refund setup via direct deposit will receive paper checks instead.

As much as we’d like to, the Bank cannot give you the status of your stimulus payment, however, the IRS plans on providing a new “Get My Payment” tool on its website by the end of the week that will track the status of your payment. The tool will let people follow the scheduled payment date for either a direct deposit or mailed check.

If you would like to apply for the Economic Impact Payment or see if you are eligible to receive the payment, the website is able to assist U.S. citizens or resident aliens with their Economic Impact Payment questions & concerns. - Economic Impact Payments

Also, The Treasury Department and the Internal Revenue Service launched a new web tool allowing quick registration to the Economic Impact Payments for individuals who don’t normally file a tax return. If you do not normally file taxes, you may still be eligible for the stimulus payment. - Tool for Non-Filers

The IRS is warning taxpayers to watch out for stimulus check scams and urges everyone to be aware and cautious during this time. Please remember, the IRS will never call you and ask you to verify or provide your financial information so that you can receive the stimulus payment.

↓ Updated 04/07/2020

Community 1st Bank Las Vegas continues to monitor the COVID-19 pandemic and in response to the President’s extension of the social distancing guidelines, the Bank will be extending its Pandemic Response hours until April 30th. For a full list of our current Hours & Locations, please visit our hours and locations page. We will continue to keep our lobby doors closed during this time, however, we remain open to our customers at our drive-thru locations and available through appointments, if you need additional services.

On March 27th 2020, the President signed into law the “CARES Act”. This bill responds to the COVID-19 (i.e., coronavirus disease 2019) outbreak and its impact on the economy, public health, state and local governments, individuals, and businesses.

The Federal Government has implemented an “Economic Impact Payment” to assist individuals & families during this pandemic. If you would like to find out more information in regards to what the Federal Government is planning, you may visit

The Federal Government has also implemented a “Paycheck Protection Program” to assist small businesses by authorizing up to $349 billion toward job retention and certain other expenses. If you would like more information regarding this program and available funding, please contact our Loan Department at [email protected] or (505) 425-7584.

The New Mexico Governor’s stay-at-home order is in effect until April 30th. The stay-at-home guidance can be found on the New Mexico Department of Health's website.

As always, thank you for being a loyal customer and a friend of Community 1st Bank Las Vegas.

↓ Updated 03/25/2020

The Governor of New Mexico announced a stay-at-home order on March 24th at 8:00 A.M. that will remain in effect until April 10th. We will continue to keep our lobby doors closed until this time. The stay-at-home isolation guidance can be found on the New Mexico Department of Health's website.

In order to keep the community and employees of Community 1st Bank Las Vegas (the Bank) safe, we will be honoring this guidance to the best of our ability. However, the Bank is also considered an essential business and will remain open for our customers and employees during this time. Following the notice, we have experienced a reduction in branch traffic. Therefore, for the well being of our employees and to help balance some of the stress associated with COVID-19, the Bank will be changing its hours of operation back to normal business hours with small adjustments. To see our modified hours during the stay-at-home isolation order, please visit our hours and locations page.

Our goal, is to remain open to support you until this event ends and to continue to support you for years to come. Therefore, Community 1st Bank Las Vegas will continue to modify its pandemic efforts in an attempt to be proactive and keep the community as well as our employees as safe as possible.

What can you do to help?

  • • Honor the governor’s stay-at-home isolation order to the best of your ability.

  • • If you must go out for essentials, be cautious and practice great hygiene.

  • • New Mexicans who develop symptoms of COVID-19 infection — fever, cough or shortness of breath — should call their health care provider or the NMDOH COVID-19 hotline immediately (1-855-600-3453). For New Mexico’s COVID-19 Testing Guidelines, please visit the Governor of New Mexico's website.

Thank you for being our customers, our neighbors and for being a part of our family. Community 1st Bank Las Vegas believes in New Mexico and feels if we work together as a community, that we can all overcome this challenge together.

↓ Updated 03/17/2020

Community 1st Bank Las Vegas has been watching the effects that COVID-19 is having around the world and the management team is taking proactive measures to ensure that Community 1st Bank Las Vegas can continue to service its customers on a long-term basis. In order to do our part in helping to slow the spread of the virus, Community 1st Bank Las Vegas will be enacting its full pandemic plan. Based upon New Mexico government and State recommendations, we will be following the same schedule as the local schools and closing our lobby doors until April 4th. This may be extended or shortened depending on our awareness of the situation. To compensate for the inconvenience this may cause to our customers, we will be extending our current drive-thru hours at our Las Vegas Branches, to 7:30 A.M. thru 6:00 P.M. Community 1st Bank Las Vegas will still continue to offer a full range of services. Electronic/mobile banking services are also available at or our App. Please call (505) 425-7584 for loan services, new account services, and safe deposit box appointments. For those customers that do not have electronic banking services set up and would like to do so, we ask that you please contact a New Accounts Representative by calling (505) 425-7584 or visiting our Legion, Motor, or Mora branch drive-thru locations. For the latest updates regarding Community 1st Bank’s Pandemic Plan, please continue to visit this page.

↓ Updated 03/14/2020

Community 1st Bank Las Vegas Pandemic Updates

Community 1st Bank Las Vegas is committed to your safety and the well-being of our community is a top priority for us. We would like you to know that we’re doing everything possible to keep you, your families and the Bank’s employees safe during this time. Community 1st Bank Las Vegas will be taking the same approach as the New Mexico governor and be pro-active in taking steps to impede the spread of the Coronavirus (COVID-19).

What We're Doing

We’re monitoring and following all guidance from the Centers for Disease Control (CDC), as well as implementing the State of New Mexico’s recommended pandemic approach. This includes taking these necessary steps to reduce customer and employee exposure to COVID-19.

  •  • Employees are extensively cleaning high risk areas of the Bank and have been reminded to wash their hands on a regular basis.
  •  • The Bank will be waiving fees for balance transfers & inquires by phone during this time.
  •  • We will be utilizing UV devices to treat incoming cash / checks. This is to help cleanse the bills before being re-distributed to the community. (We thank you for your patience, as this may increase our transaction time.)
Steps You Can Take

Utilize our online services and limit branch traffic.

We’re always happy to see you, however, limiting traffic will be essential in slowing the spread of COVID-19. If you need to access cash, feel free to utilize our ATMs. If you need to check balances, feel free to call or utilize one of our wide range of online services such as - Online Banking, Mobile Banking, Text Banking, Telephone Banking, E-Statements & Bill Pay. You may need to contact a representative at (505) 425-7584 or toll free at 1-888-425-7584 to initially setup your Netteller Account, but don’t hesitate, we’re here to serve you.

We Need Your Cooperation

While the Bank makes these changes, we also understand that everyone in the community has a part in this. It will soon become a mutual effort to help slow the spread of the COVID-19 virus. Therefore:

According to the Defense Health Agency (DHA), the main symptoms for COVID-19 include:

vShortness of breath

If you are experiencing these symptoms, please utilize the drive thru services or one of the Bank’s online services.

During this time our branches remain open to serve you. Some branches may have their hours adjusted or remain drive thru only, as a result of local conditions.

Our Mission

Despite the threat posed by COVID-19, Community 1st Bank Las Vegas remains committed to serving you. You are members of our community, as well as part of our family. We believe together, with patience and resilience, we will get through this situation.

If you would like to learn more and/or stay updated on the spread of COVID-19 please see the links below:

Coronavirus (COVID-19) Symptoms - Centers for Disease Control and Prevention (CDC)

Image result for corona virus symptoms

Coronavirus (COVID-19) Index - Centers for Disease Control and Prevention (CDC)

Coronavirus (COVID-19) Global Case Tracking - by the Center for Systems Science and Engineering (CSSE) at Johns Hopkins University (JHU)

Press Releases - Office of the Governor of New Mexico – Michelle Lujan Grisham

According to the CDC you can take the following steps to protect yourself & others: Full Article on CDC Website

How to Protect Yourself & Others

Know How it Spreads

Illustration of woman sneezing on man
  • There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
  • The best way to prevent illness is to avoid being exposed to this virus.
  • The virus is thought to spread mainly from person-to-person.
    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs, sneezes or talks.
    • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
    • Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.

More details: How COVID-19 Spreads

Everyone Should

Illustration: washing hands with soap and water

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
Illustration: Woman quarantined to her home

Avoid close contact

  • Avoid close contact with people who are sick
  • Put distance between yourself and other people.
Illustration: Woman quarantined to her home

Cover your mouth and nose with a cloth face cover when around others

  • You could spread COVID-19 to others even if you do not feel sick.
  • Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
    • Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
  • The cloth face cover is meant to protect other people in case you are infected.
  • Do NOT use a facemask meant for a healthcare worker.
  • Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.

More details: Cloth Face Covers

woman covering their mouth when coughing

Cover coughs and sneezes

  • If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
cleaning a counter

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

To disinfect: Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.

Options include:

  • Diluting your household bleach.
    To make a bleach solution, mix:
    • 5 tablespoons (1/3rd cup) bleach per gallon of water
    • OR
    • 4 teaspoons bleach per quart of water
  • Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.

  • Alcohol solutions.
  • Ensure solution has at least 70% alcohol.

  • Other common EPA-registered household disinfectants.
  • Products with EPA-approved emerging viral pathogens [7 pages] claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).